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“Beware before you buy annual lounge pass”

written by Ally0812 on 17/05/2013

We were told if we paid for an annual Qantas lounge pass for $485 a year and we booked flights through Qantas on their website that we would be able to use their lounges in any airport in the world. Well not of they decide to palm you off to an inferior airline. We are currently sitting in Brisbane airport after being told we could
Not use out pass we paid $485 for because we were on an air Vanuatu flight, we explained we booked through Qantas and then we spent 50 minutes on the phone only to be put on hold and told bad luck. To add insult
To injury , our flight is delayed , we are
Still sitting here in the Brisbane airport with our 2 children and after paying $485 for a
Qantas lounge pass we are paying top dollar for soggy pizza and bottles of water while we wait and wonder when we can get on our plane. Great customer service Qantas, I will not fly with you again and I will be applying
Through fair trading for a regund

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