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“There is no option for 0 stars!”

Written on: 17/05/2013

Terrible from the start! Ordered the Messina bed as is was on offer, now I know why!
Paid for the bed and a memory foam mattress in store and when I got the bed on said delivery date they delivered a single bed! Upon checking the order it was a mistake on the salesman's behalf and he did accept fault but still we were without a bed until it was collected and the new bed was delivered a few days later.
When we finally received the correct sized bed, we discovered that one of the slats was somehow twisted and stapled on the wrong way round so would not fit the bed correctly. We did some DIY and removed the slat and duck taped it back on, but within 1 day the bottom slats then proceeded to break.
My boyfriend contacted customer service for me as I was at work and they did agree to send out a replacement slat...1 slat when they are all stapled together with fabric and no separate holes to attach individual slats...this was wrong.
I called them myself later that day and got them to arrange delivery of a complete set of new slats.
Back to the bed. We had to assemble ourselves as we felt paying for bed assembly was a complete rip off. The legs needed attaching to the base of the frame but there were no pre drilled holes which made the fitting extrely hard, thank the lord my boyfriend was around or I would have had no chance!
Once the bed was fitted together it was extremely poor quality, very flimsy, and very noisy, every slight movement caused the slats to bounce and move around and it squeaked in ever corner.
Terrible terrible bed. The mattress is no better either it sags and you roll together if too close.
Since bought a fantastic bed from bensons, far better service and quality bed and mattress!

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