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“Streamline make it virtually impossible to cancel a...”

Written on: 17/05/2013

Streamline make it virtually impossible to cancel a hosting service. We followed their instructions to raise a support ticket on their web site clearly stating that we wished to cancel all domains except one giving them plenty of notice. They responded after a week to state that they can only do this if we give them EXACTLY 7 days notice before the expiry date. We didn't see this support ticket because it only appears on their web site (i.e. they don't communicate by email). When we noticed they had billed for the domain renewal they refused to issue a refund. There is no way of removing debit card details from their web site.

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