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“No refunds for my illness”

Written on: 15/05/2013

Last week I was diagnosed with cancer and I requested a refund from United Airlines. I attached a copy of a letter from my surgeon stating that I needed to cancel my travel arrangements. Today I received the following response from United:
"Thank you for contacting Customer Refund Services regarding the above referenced ticket.

We regret that we cannot issue the refund requested, and would like to explain why; exceptions due to illness are granted based on the ability to travel in the future. The illness, as described in your correspondence, does not qualify for an exception. Please be advised that your ticket is valid for one year from the date of issue, and may be used toward the purchase of another United Airlines ticket. If the fare of the new ticket is higher than that of the original, you will be charged the additional amount, plus the applicable reissue fee when the new ticket is issued. If this reservation has not been canceled or to make a new reservation, please call 1-800-525-0280 or visit our website. If we can be of further assistance, please contact one of our Customer Service Representatives.

Thank you for choosing United Airlines, we look forward to serving you in the near futur."

I am due to have surgery next Monday and the follow up treatment will take 18 to 24 months. How the heck can a 68 year old person suffering from cancer travel within the next year!!

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