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“On December 31st, 2005 we got on board the Caribbean...”

written by Alvaro65 on 10/02/2006

Good Points
Rooms

Bad Points
Service and food

General Comments
On December 31st, 2005 we got on board the Caribbean Princess in cabin R328 coming back on January 7th, 2006. Overall the cruise was just ok, but we never received a good service from the person in charge of cleaning our cabin. On the last day, the disembarkation day, my wife left inside our room her wallet with $800 + personal documents and also left a couple of pieces of fantasy jewellery. Inmediately after renting the car we returned to the ship to pick up what we left by mistake. Everything had disappearED, there was no wallet, no jewellery, no money and no one really interested in helping. We filled in a claim form stating what was missing and a week after we received a courier from Lost and Found Services returning the wallet with all the personal documentation, but of course this courier did not include the cash nor the missing piece of jewelry.

In my opinion, the fact that the wallet was found is unmistakable evidence that someone took advantage of the wallet which was left behind inside the cabin. Considering our claim was presented on the same day we disembark the ship, it seems outrageous that a company that is supposed to be reliable as Princess, simply send us a note (not even signed) stating that they are pleased to have found the wallet (moneyless) with out including any further explanation. Then I call Princess local office and they did nothing to help either. After a second call a week later they inform me ( verbally not written) that since there is no proof of someone taking the money they can't do anything.

PRINCESS has been a very bad experience and I will NEVER again use this company.