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“Excellent Customer Service”

Written on: 14/05/2013 by maffuholt (2 reviews written)

I ordered a triathlon bike from Tredz in January which was initially going to take a month to arrive. This was fine and I egarly waited for it's arrival.

Unfortunatley the manufacturer (not Tredz themselves) delayed the bike by a week which extended to 2, then onto a month and finally 5 months later admitted they were unlikely to make any more. I was gutted however throughout the whole ordeal Tredz had kept me fully up to date with the process, contacting me regularly vie email and phone.

I was seriously considering cancelling the order until Tredz were able to come up with a whole load of other options that would suit me and were able to confirm actual delivery dates.

Having now got the bike of my dreams I would recommend Tredz to everyone (2 close friends have now bought from them and experienced the same) from the initial contact, right through to the bike arriving everyone I spoke to was so professional and helpful they were a pleasure to deal with.

Thank you.

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