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“Excellent customer service”

Written on: 11/05/2013 by Cmech (5 reviews written)

Excellent customer service - In November 2012 I purchased the Faithfull 6 piece ratchet spanner set. My first use of them was May 5th 2013 when I discovered that the 13 mm ratchet ring end was too small for a 13 mm nut. I measured both ends of all the spanners in the set with a Vernier calliper and found all correct except the 13 mm ratchet end would seem to be designed to fit a 12 mm nut. Contacted the company by email on 8th May and had reply within four minutes with apology and promise of replacement on their receipt of my address. Replacement arrived in post Sat 11th May. Appear to be quality tools but not enough use yet.

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