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“Absolute rip off”

Written on: 11/05/2013 by Lizchallis (0 reviews written)

Having spend a few weeks looking for the best holiday I could afford to Crete I came across Beach Collection. I inputted my requirements and was given a price of £348.12 for ten days which was for flight, accommodation and transfer. I assumed that as there was no mention of luggage AND that it was Easy Jet, I would have to pay separately. The confirmation of my booking came through very quickly and said that a representative would call me 72 hours later.

This morning I had an email from the company asking me to contact them which I did. First question from them was "do you want to book transfer" I said I had already done so at £10.00 and that I had checked to make sure that it was done before hitting the "send" button. But they told me it had not gone through. The warning bells started to ring.

Next they told me that there had been a problem with the flight and that it was more expensive than was was quoted on the website and that I had not been using a "live" system -- They could offer me the same flight but instead of charging me £348 for the entire holiday, it would be nearly £420. They suggested I went for 7 days which I was highly insulted by.

I cancelled my holiday immediately and now I need to start all over again which I am now finding much harding as all the holiday prices have rocketed since I booked on Thursday and it is highly likely that I will now be unable to go.

Highly disgusted..... don't touch them with a barge pole.

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