written by on 10/05/2013
Bought a new car mid-policy. They charged double the premium compared to other companies but I would lose all my money covering the remaining 6 months so had no option but to stay.
THEN the policy automatically renewed - never experienced that before for car insurance. Cancelled the policy as soon as I realised (1 days cover) and was told policy was cancelled and i'd receive a refund (for again double the premium compared to my new policy). 5 days later no refund - told I wouldn't receive a refund until I returned the Certificate of Insurance (which i have still not received !!!). Emailed a copy immediately so I could hit reply which would then allow my refund which I have to wait 5-7 days for. They took the payment within 1 day so why so long to receive my £570 back.
Despicable service. Will never use them again.