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“Terrible Service - DO NOT USE!”

written by SteveBDL on 09/05/2013

Creare promise a great deal and deliver very little of it. I found the whole process frustrating, lengthy and well below the standards I was expecting.

The sales team do a very good job in making the product and service seem first class, however, from my experience that is where it stops. Do not believe a word the sales team say as the development team will have no idea what they have agreed or how to deliver it.

They are happy to mass produce standard e-commerce sites out of a box, however, if like me you were looking for something a little different they don't have a clue. I found that I was repeating myself time and time again to get them to understand my business requirements. They appear to want to put a square peg in a round whole as it is easier for them.

There customer service is appalling with requests having to be chased numerous times in order to get a response let alone action. I really felt as though I was the one doing all the work on the project and paying them for the privilege.

Please do not use this inept company unless you want to a simple out of the box site that you will pay over the odds for coupled with mindbogglingly bad service. Only interested in your money and not what you get. If I ran my business like this I would go bust - and quickly.

A very unhappy customer