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★★★★☆

“Pro Rider Electric Golf Trolley review on customer service”

written by lizshalur on 08/05/2013

I purchased this trolley for my husband's 60th birthday 4 years ago. I was not sure about the purchase as I knew very little about golf trolleys and being a golf widow I knew my hubby would be a fusspot about his equipment. Some women lose their men to cars but I lose mine to golf. He had used a Powakaddy for the previous 4 years but had a few issues with it.

I had not heard of this company or brand but having read they also make other items like mobility scooters and bikes I thought I would be in safe hands should there be a problem. Well, I have to say that having contacted them last week about an issue with his trolley 4 years after purchase I found out they now had a service department down the road to me in Northamptonshire. They invited me to bring the trolley along for a free inspection. I was called the next day and to my complete surprised I was informed there was an issue with the motor and they had repaired it in full. I asked how much I owed them and they said nothing as it was only a quick repair to the brushes or bushes (I don't understand these terms)

I promised them I would leave a glowing feedback and especially to the man who looked after me so well and was very patient.

It is refreshing in this day and age to receive such after sales service and this is the reason I am leaving my review. In my opinion they are a lovely firm to deal with and I would not hesitate to recommend them to all golfers. He plays at Overstone Country Park Golf Club.

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