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“They don't know which way is up ...”

Written on: 06/05/2013 by AlanfromAlcester (1 review written)

I have used Tesco Photobook several times to create books for family members to mark the passing of their key anniversaries.

I ordered two identical books in Jan 2012 and when they arrived one was perfect, but in the other the photos' orientation was offset by 90 degrees (imagine reading a book and folding the pages upwards).

I chuckled and thought Tesco would just reprint one. Sadly no. After many emails from me and sporadic responses from them I still do not have the product I paid for.

What makes me cross is that they seem to ignore my emails - don't they manage the Photobook operation?

I am still writing to them, but don't even hold out much hope for an apology.

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