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“diabolical customer service, will not buy from them again”

Written on: 06/05/2013

We paid £25.00 for a 10 year guarantee for our very expensive memory foam mattress which had to be replaced 3 years later due to bad dipping and sagging. Three years on, the replacement mattress is just as bad and the company are saying that there is nothing wrong with it, despite very visible dips and hollows in it, which are causing great discomfort. We were sold the memory foam mattress on the basis that it would not become degraded in this way and we are very disappointed both with the mattress and the attitude of the company. Never again will we deal with Dreams, they are not the ethical company they used to be,

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