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“Very Very poor customer service and ”

Written on: 02/05/2013 by noiram (1 review written)

Sales department - very unprofessional !!
Customer service - none!

The FIFO (first in first out) policy which is stated somewhere in their General Terms and Conditions contradicts the User Manual for their platforms when closing opened positions. Made a complaint after I realised what has happened and the compliance department got back to me after 2 MONTHS with a very clear 'there's nothing you can do' answer without even apologizing for not having the same policy stated in the user manual. They do not see a customer as a long term partner, but more as a one-off cash source...which is not a good policy for your investment when you are on the customer side !!!

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