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“Zen - Let down big time by accounts department”

Written on: 01/05/2013 by CADMAN1959 (1 review written)

I have been with Zen for 10 years, generally their technical service was excellent, however we have always experienced difficulties with the billing department, consistently failing to effectively collect direct debits, not a major problem, but an irritation.
This year we wished to close down one of our domain names registered through them, the accounts dept. called to say that they had not been able to collect the funds on this DD (taken against a credit card, we informed them that we wished to close the domain and didn't want to pay for it anyway, we had not renewed the domain and had not received any renewal notification. As a matter of principle we refused to pay this account (£11.99), as we felt they were in the wrong, and advised them that we would close all of our business with them (about £1,000 per year in value) if they persisted in demanding it. They then closed down all of our company accounts and all of our home systems. WHAT CLEVER PEOPLE!!!
So now we have taken all of our business elsewhere and have paid them the £11.99 - What a business! They used to be so good.

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