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“Worst Computer buying experience in 30 years”

Written on: 26/04/2013 by fiona13 (1 review written)

Ordered high spec computer NT 146, dual monitors and Window8 pro. Machine arrived on time but after few days of use errors on start up got BSOD errors. Technicians identified error (through remote session) so asked for return of machine but then said there was not a problem but eventually said there could be a problem with the hard drive. Anyway, Novatech agreed to send brand new machine; it arrived as promised but in a poor state, 2 front panels were bent, the front fan was hanging out and as I lifted the machine out of the box all the front panels fell out. The packaging again was poor so no surprise the machine had been damaged in transit (Ebay buyers would rank packaging as very poor!). I was offered £50 compensation if I kept the damaged machine and accepted replacement front panels. This doesn't even cover the time wasted calling Novatech never mind the costs incurred due to loss of work through not having a working PC. I personally would not recommend this company.

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