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“No mortgage Fee! (apart from that hidden fee)”

written by Sickov_Anti-service on 22/04/2013

I recently starting contracting and have for the last few months tried to re-mortgage. I say 'try' as I'm with Santander - they are totally inept, and so tried to move over to halifax. They were even more feckless than I can believe (read my separate review!), so tried this company 'ContractorMoney.com'.

After being told by representative that there would be 'NO charges', and the website stating the same I went ahead. Strangely the mortgage deal he arranged was with Halifax?!??

Anyway the details came through, and on the email he clearly put 'fee free', however on the written quote the word 'Fee' was clearly visible!
A fee of £265 no less. There are/were no fees on my initial mortgage, so this can only be a fee for using this companys service!

When I brought this point to his attention, he did NOT respond to any of my emails; he refused to continue the conversation!! I have not heard from him since (at least a month).

This refusal to admit that the product / service isn't as claimed, or even to end the conversation in a dignified manner is, in my opinion extremely rude and downright disgusting.

Dear Contractormoney, you are rude, incompetent and have no idea of the concept of customer service, or what the word 'fee' means.

Contractors, AVOID like the plague!

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