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“Don't buy here!”

Written on: 21/04/2013 by kcrumble (1 review written)

I didn't have time to run all over town looking for a Mother-of-the-Bride dress to wear to my daughter's wedding, so I took a leap-of-faith and ordered one online from JJ's House. Ordering was easy and it arrived over a week before the deadline date I requested. Problem is, the dress falls off my shoulders because it doesn't fit--I ordered a stock size in order to avoid custom fit charges AND because I felt it would be easier to return if there was a problem, the color is hideous, it's too long, and the way it hangs makes me look like I'm eight months pregnant!

I contacted JJ's House within two days of receiving the dress, told them the problems, and asked them what I needed to do to return it for a refund. They are insisting I have to live with it--get it altered, have it dyed, etc. This is BS!!! I should not have to spend additional money to make this dress suitable. If I had tried it on in a store I would have returned it immediately to the rack, not bought it... how can online companies get away with this?

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