Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“No words to describe the incompetence! ”

Written on: 20/04/2013 by 7587kelly (1 review written)

Well... where to start.....?

Worst service I have EVER known!!!

In brief... VERY BRIEF as my issues were extensive...

1: Their discount code didn't work. Spent ages trying to get it rectified. Was promised the discount would be refunded from the total amount after I paid. How very naive of me to believe this.

2: I am English and live in glasgow and so do not struggle with accents... UNTIL I speak to Snapfish. The are rude, dismissive and dishonest!

3: Upon contacting them to find out where my order was as it was late, I was told that I cancelled my order on the day I made it... NEWS TO ME!

4: After the unexplained cancelling of my order... and the unexplained disappearance of two emails they allege they sent to notify me, they still requested the money from my account 5 days after it was cancelled and the refund allegedly processed!

5: To top it off they tried to fob me off with INVALID BANK TRANSACTION ID'S to 'prove' the imaginary refund was on its way! If I hadn't checked with my bank I would be none the wiser.

I still have no photos and no refund and a HUGE phone bill to add insult to injury.

If you would like either photographs OR your money back when they cancel your order AVOID SNAPFISH AT ALL COSTS!!!

Was this review helpful? 0 0