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“Incompetent.....”

written by on 19/04/2013

I tried to open a new online savings account mid February 2013 which should have been really easy and straightforward. Firstly they took over 10 days to request further ID information and told me to just send it directly to them which I did immediately. Unfortunately in their wisdom they didn't tell me that they would return my cheque to me and "cancel" my application until a further 10 days had passed. It took so long to get the returned cheque that I had to send them another one and cancel the original one (at a cost to me of £12!). To cut a very long story short I had to phone their customer support staff several times and eventually managed to get a refund of my cancelled cheque fee and an agreement about the opening date of my account. All sorted? No chance, despite agreeing the date for the opening of my account and backdating my interest they have still not changed the date or given me the interest. I am at my wits' end with them and the only option - several more expensive telephone calls. The rate may have been the best available at the time but they are completely incompetent and do not do what they have promised.