Report Abuse

“Avoid oak furniture land”

written by Julioj on 15/04/2013

The worst company I have ever dealt with. Bought the fresco chunky table with 6 black leather chairs. The sales staff were helpful etc. it was delivered within a week, damaged! Chips out of the wood, leather chairs poorly upholstered and the wood on the edge of the table cut at an angle so the legs didn't fit flush against the table top. Very disappointing as we had saved up for months. We had to contact an after sales team if there was any problems on opening the furniture so this is what we did and was told to take 3 photos of every damaged item, which was basically everything! After speaking to arrogant, cocky kids on the phone telling me they would call back when they didn't and constantly trying to phob me off on the phone i was getting annoyed because I wanted to resolve any issues within 7 days as this is the time when anyone can have a refund. After 4 days they still hadn't arranged for an exchange because they were trying to waste time by telling me someone will contact me and they didn't. On the 5th day I demanded an interview and threatened to drop all the items in the showroom if it wasn't dealt with immediately. The man on the phone said he'd call back but I stood my ground and told him I had an appointment with a solicitor and gave him 1 hour to sort it. After 1 hour he did call and authorised collection of the goods. it had taken almost a week to get a result. Biggest nightmare ever! In total I'd spent about 2 hours on the phone with oak furniture land and will never shop there again or recommend. Lesson learnt, deal with companies who will bend over backwards to keep the customers happy. The after sales team are trained to be patronising and will not help. Still waiting for my money, it's not over yet