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“A very bad experience”

Written on: 14/04/2013

Very similar to the iphone story. i foolishly broke the sim card reader on my galaxy note trying to use a micro sim with adaptor (do not try it). all other functions were fine, it had effectively become a small tablet. buzzbox advertise average 4 day turnaround and gave a reasonable quote of about £50 so i sent it off. a week of silence went by, a telephone call told me it was 'in queue'. more calls told me the engineer was working on it. and working on it. and working on it. apparently he couldn't get it to read a sim, suspected a fault with the the mother board. alarm bells rang violently so i eventually forced a no charge return but apparently there was now a fault with a flickering screen display. this they tried to say was existing until i pointed out their own check in report made no reference to this. then the small print was wheeled out, 'we do not accept liability for damage to items in attempted repair'. the phone was eventually returned with a claim of reliable display function, although it was absolutely filthy on receipt. i soon discovered why when the display flickered and disappeared after 15 mins. this ever decreasing period of function was enough to discover that the sd card reader no longer worked either. the display is now completely dead. i then asked for a new phone on the grounds that buzzbox had turned a straightforward repair into an irrepairable disaster. then, astonishingly, they suggested i return the phone so that they could try and repair it 'without time constraints', bearing in mind the whole fiasco had already taken 3 working weeks. when i said no, they offered £25 compensation. currently i have bought a new phone and started a small claims case.

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