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“Absolutely disgraceful”

written by AlisonP1975 on 07/04/2013

Ordered a few things online from China and had no problems at all so when I saw the perfect dress for my sister in law who is MOH at my wedding had no hesitation in ordering. She is a plus size and to be absolutely sure it would fit ordered the size above which she measured to ensure that it fit around the bust.
They charge £12 extra for sizes UK20 and upwards but and quite a hefty delivery charge compared to others but it was the right dress so paid a total of £98.
I have always done lots of research ono companies from China but as this was apparently a UK website I was a little less diligent I suppose. When I got confirmation of order it said E Dresses Global. I started to research and then to panic.
To be fair the dress arrived much more quickly than they had said- but when it did arrive it was not a plus size which i had paid extra for. It was also terribly finished.
I contacted Live chat and they gave me an address to email. They responded very quickly asking for pictures. I sent these and they offered me £30 to keep the dress- which was of no use to me. I replied and they offered £40 and after several emails they would not offer more I accepted. They sent an email telling me to wait patiently, I replied and said they took the money quick enough they should refund just as quickly. As yet I have had no refund.......