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“Maybe they make their money from the premium phone line”

Written on: 06/04/2013 by Madamepompidour (1 review written)

I ordered items from OutdoorMania and after a week they had not arrived and I had not received the dispatch notification. I gave up trying to speak to them after 1 hour and 15 mins and sent a mail cancelling my order (again didnt have any response from them). A week later I received notification of my order being dispatched and the items arrived while I was on holiday. I now have to pay over £9 to send the stuff back. Too early to say about the refund but don't expect it to be easy from the comments here. They have dreadful customer service. Maybe they make so much money from the premium phone line they just dont care. Avoid!!!

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