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“Service beyond call of duty”

Written on: 05/04/2013 by Sanmann (1 review written)

Southall provided outstanding customer service to me regarding booking my ticket for India. I frequently been travelling to India and booked ticket via them. I have never ever received this wonderful customer service. There agent has done processing and follow up beyond call of his duty. And I much appreciate his efforts. I would say they are doing really good job for long but on this time they have won my heart because I am Customer Care Manager and i understand definition of what is good customer service which i provide to my each customers regularly every day. Other agents said we won't make changes to the booking tickets and fare difference would be applicable. But southall agent gave me what I wanted. Thanks you.

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