written by on 03/04/2013
From Nov 12 to date (April 13) I have had to ring numerous times re my direct debit payments. Initially I just wanted a refund as I was overpaying on my gas bill ( I have duel fuel with them). Constantly had to keep ringing as never done and each person I spoke with said they have the notes but "for some reason" the job was not processed, but they will sort it "today". It was not sorted for 4 months by 6 different staff, so I cancelled my DD's and paid each month on line. I eventually reset up DD's at a lesser amount in March 2012, (£205pm for both)and today, on my bank statement, they have taken the old amount of £270 for both. I give up. Absolutely useless. Do not use. I did put in a complaint, which they advised I do, but have heard nothing. What a bunch of idiots.