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“....And suddenly I was invisible!!”

Written on: 27/03/2013

I am reviewing the after sales service department who could not give a good reason as to why the e-bike I have just purchased from is exactly £100 cheaper from Amazon and yet supplied by Surely there could be a price match converstaion to be had?? When the direct request to price match was asked, suddenly I became invisible and my emails were no longer worthy of a response. I haven't used my bike yet (bit chilly don't you think?) but I really hope that when I do, I don't have any product problems as I have no confidence that I will be listened to or helped by this 'service team'. Delivery of the product however was in double quick time.

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