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“Bought a pair of boots and two pairs of trousers...”

Written on: 26/03/2013

Bought a pair of boots and two pairs of trousers online back in november. I received an email two days later telling me that none of the goods were in stock. Even thou it had said on their site that they were in stock. The boots arrived at the end of january with a note saying that the trousers would be arriving shortly. They never did. I asked for a refund and i was told that i could have a credit note. I insisted on getting a refund. They agreed and said i would receive it shortly, I have been waiting over three months for my refund. I email them regularly and occasionally receive a reply telling me that their accounts department are dealing with it. I rang them today but some idiot answered and said 'i only work in the retail department'. He gave me a phone number for their 'Head Office'. I rang it a few times and it just rang out. No answering machine nothing. I read on here to ring the Worcesterhire Regulatory Services to complain. I did and they gave me a number to ring that would advise me what to do and they would look into them. I do not live in England if i did i would go to their store and take it out of their till. It is not that it is a large amount but the fact that they have stolen from me. And so many others. These scumbags should be arrested. If they stole from you on the streets they would be. But they are getting away with it on line. I really hate this crowd. And i will do everything in my power to get my money and report them to everyone that will listen. Do not buy from these SCUMBAGS. You will be robbed.

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