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“Incompetent Online System”

Written on: 25/03/2013

I placed a next day order online and there was a small discrepancy between the billing address Hobbs and my bank. I confirmed the address with my bank and there was one small discrepancy: the word 'flat' appears on one and not the other. Hobbs offered no customer support or redress, they simply said it does not match and we are cancelling your order full stop. Meanwhile, their customer service email indicating the order problem indicates a 5 day review period. Needless to say, Hobbs online order system is incompetent and offers no opportunity to rectify the issue; your order is simply cancelled.

In hindsight, a cancelled order is a blessing. I saved £120 on this shop and countless thousands of pounds I would have spent in the future.

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