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Written on: 22/03/2013 by Mitchyutd10 (1 review written)

Cardiff to London 7.45 bus arrived 9.45 and left a lot of people including small children and even a baby standing out in the cold freezing. A number of people contacted the company to check when the bus was arriving and we were told 3 different times leading up to when it did actually arrive 2hours LATE! Now I understand companies can have problems and buses break down etc but where was the communication and back up plan? If there were problems then surely it doesn't take a whole 2 hours to send another bus?? Funny thing is I gave mega bus the benefit of the doubt after reading all the reviews and as this is our first booking it is clear that it is the first and LAST!

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