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“AVOID - Paying customer threatened with debt recovery!”

Written on: 22/03/2013

I took out an account with Zen and set up direct debit.

They failed to collect one payment and sent me an email asking me to pay by credit card. I had some emails back and forth since I expected that (like every other company on earth) they would use the direct debit to try and take the payment again and I didn't want to double pay.

They said I had to pay by card. I said that's dumb but ok and I paid.

2 months later the same thing happened, again I wanted to confirm with them before I paid and ask if there was anything that could be done to stop this silly mess.

Before I know it I came home to a very threatening letter saying I owed them for 2x payments (wrong), that they had repeatedly tried and failed to contact me by phone and email (false) and that they would cut off my Internet in 7 days and forward my 'debt' (nonexistent) to Hornets Debt Recovery Services.


I have had bad customer service in the past and bad ISPs but Zen takes it to another level.

To top it off the broadband speed was at 2/3rds of what it should have been and they did nothing to rectify it.

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