Report Abuse

“Problematic inventory and lack of communication”

written by on 21/03/2013

I ordered 5 each of 2 different items from hobby-space.com along with the expedited shipping option. A week after I placed my order I asked for a status update. They replied by saying that they only had 3 of one item and had to order more from the manufacturer. It should arrive in one week. This caused a bit of confusion as their website boasts "real time inventory" on every page. When I placed an order the shopping cart did not give a warning of insufficient quantity.

Another week passed and I asked for a status update. They replied that they cannot fulfill the missing items. They now claim that they only have 2 of one item in my original order. I asked them to cancel my order and give me a full refund. Two days pass without a response from the seller when I decided to file a dispute with PayPal. The following day I got an email from hobby-space.com with a tracking number for standard shipping and not expedited like I ordered.

They decided it was okay to modify my order without informing me of the changes. To add insult to injury they wanted me to place a "next order" so that they can include the 3 missing items from my original order. I escalated my dispute to a claim with PayPal. But because the seller shipped out something, even if it was incomplete, PayPal had to make the buyer wait for the seller to stop the shipment. It is still located in China.

Avoid doing business with the people at hobby-space.com. They know how to work the system at PayPal so that buyers have no option but to wait a long time to get a refund on missing items and over charging for standard shipping.