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“wrong scooter delivered”

Written on: 19/03/2013

My 9 year old son has saved for an MGP scooter and ordered the 2012 model last week. The scooter came and my husband assembled (advice note stated 2012 version). After using it a couple of times, my son pointed out that it was not what he had ordered and upon checking Skates had sent a 2011, cheaper model. Customer services were no help and refused to refund or replace at it has been used. We explained that we had not ordered this particular scooter but they would not assist.

I feel so sorry for my son and would never use this company again.

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