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Review Number	1929834
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★★★☆☆

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“Confused automated receipt”

written by MariAgnes on 16/03/2013

The actual booking was easy but when I received the automated receipt the dates didn't exactly tally with dates I booked. This caused some anxiety which was resolved by a phone call but it would have been more courteous to offer to call me back rather than have me hold on until the matter was sorted.

I also had to ask for a follow up email confirming the change. Because I felt unsure I then rang the hotel myself.

I would use Laterooms again as anybody can make a mistake but if there was a repetition there would be no third chance.

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“Confused automated receipt”