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Written on: 12/03/2013

Ordered a base layer set on Feb 28th, but a week later it still shows "Awaiting allocation" on their website, which is pretty vague. Not knowing when I might get my order I decide to cancel and order from Cotswold Outdoor instead.

There's no option to cancel the order online, so I have to call an 0844 number for which I will be charged for the pleasure of holding for ages to speak to a call taker. there is an option to cancel your order by typing it in on the automated telephone system but it doesn't work, and places you in a queue to speak to someone. The other comments on this site do not fill me with any confidence that if I try to cancel by e-mail they will deal with it.

Would not recommend, would not order again. Worst customer service I have experienced in a long time.

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