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“Not bad, relatively speaking..”

Written on: 10/03/2013

Well - i'll start by saying it's a bit unfair to say 'any' positive reviews are lies or people posting on behalf of Three. That's pretty much unprovable in both scenarios.

Writing this on 10/3/2013, on day two of a big unreliable sig issue in the part of ME5 where i am, which is unusual (even had a good indoor sig when the weather was extremely bad), i'd think unfavourably of the network if the last 24 or so hours here was representative of the norm, but it's not - here anyway. Sure it's imperfect (as is all RADIO based systems - and i've been around a lot in the radio world), but in nearly 2 years i can count the number of zero coverage or useless coverage days on less fingers than on one hand (and yes, i do still have all fingers and thumbs on both).

I'm in location which is geographically good by prediction, but in the real world of radio comms, well under optimal (seeing -113 dBm indoors at the moment and seemingly random loss of service, as opposed to the normal nominal -85 dBm and constant service indoors). As for exactly what i mean by well under optimal in the real world, would require more space and words than is sane for here - read into matters of geography, radio propagation and propagation at the Ghz region and you'll see why prediction and the real world of radio comms at this kinda frequency are totally alien to each other.

Hopefully this current issue will be resolved in the next 24 hours, as the 3G phone is my fallback broadband and the only reason i'm paying One Plan money and using Three.

I'm not ready to fall into the trap of calling all postive writeups lies and fabrications just yet.

Customer Service - well, I've seen a lot better (in terms of call centre handling and remote support). but at least the abroad call centres have staff with a reasonable comprehension of English and some ability to get things done - imperfect indeed, but workable - as opposed to some of the call centre support staff i'd dealt with for whom were about as useful as boat anchor at getting their act together. As for the shop staff, can't complain on any grounds, but i will respect that i may have been dealing with a remarkably efficient and helpful guy when i first dealt with getting my then 30-day One Plan sim for a then obscure 3G tablet/phone.

Yes, i could jump on this (hopefully temporary) issue and do the spoilt-brat impression as some are definately prone to do doing in such circumstances - but time, in terms of decades, in the radio world has taught be to be tolerant of something that's imperfect by it's nature. When it totally becomes unusable, then i'll act appropriately pro-actively to kicking asses, rather than join the spoilt-brat wingeing brigade, and thank my lucky stars than the norm is about a million percent better than some landline broadband users are paying for and getting worse in the normal scheme of things.

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