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“Appalling customer service”

Written on: 09/03/2013

I ordered a bike for my daughters birthday. Website stated bike in stock, and bikes offered on next day delivery. Next day came and went, as did many others. Rechecked web site, next day delivery apparently means anything from next day to 5 working days, and sometimes 7 working days. 7 working days has come and gone and still no bike. I have repeatedly e.mailed the bike outlet and have to date had no replies! My daughters birthday is now only days away and still no idea if I can even expect her bike, or even a refund so I can shop for another.

I have never had a worse "shopping experience" than the bike outlet have given.

Please save yourselves a lot of time and trouble and shop elsewhere.

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