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Written on: 08/03/2013

I feel I have been done by the Monsoon Reward card scheme! I've been shopping in Monsoon for years, usually purchasing sale items as full price are a bit expensive. In November 2011, I was asked to join the Reward Card scheme. It sounded a bit like the Boots Advantage card ie. for every pound you spend you earn a point and as the points add up you can use them as discount on a future purchase. It sounded like a good idea so I signed up. Soon afterwards my card arrived in the post and I set to work accumulating points. Interestingly, I found myself going to Monsoon a little more often than usual because I had the card and after just over a year I had collected almost 400 points. That's a spend of £400 which sounds like a lot but as I was now buying more full price items the points were accumulating easily. I waited eagerly for my voucher to arrive and last week it did! It was for £10. I thought there must be a mistake so checked my online account. I had 394 points accumulated since November 2011. I then phoned up customer service and they informed me that of my 394 points, 130 had expired as they only last a year on the card. I couldn't believe it...... THE POINTS EXPIRE!!! Apparently, I should have read about that in the small print terms and conditions. Anyway, I thought I would cheer myself up by taking trip to Moonsoon today to use my £10 voucher. I picked up a top in the sale, decided to buy it and went to pay at the desk. Unfortunately, the voucher could not be used as the item was in the sale. I couldn't believe it...... YOU CAN'T USE IT IN THE SALE!!! I left the shop with no purchase and my £10 voucher which is currently no good to me and it expires in 2 months, yes, THE VOUCHER EXPIRES!!!
I'm not sure I could be bothered anymore. All this retail manipulation is exhausting.
Monsoon, the card is getting cut up and our love affair is officially over....

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