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“Broken down 4 times in 5 years, time to put it in the skip”

written by CWSC on 08/03/2013

I only wish that I would have read reviews prior to purchasing. Whilst I would not now be without a water softener the MC350 was a poor choice of product. If I add up the cost of the original purchase + 4 service calls in 5 years it was indeed a poor purchase. The last time it was fixed 10 months ago and another £120, engineer had trouble convincing himself, let alone me that it's the norm to have a yearly service on the MC350 given the mechanical nature of the device.. At that time I said no more, time to cut losses and next time it breaks, time to drop it in the skip.
The common issue we've had throughout is excessive use of salt along with flooding chamber that will not empty itself.
Suggest you either buy the mc350 and Budget an additional £10 a month for service charges or look elsewhere.