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“What a shambles”

Written on: 08/03/2013 by Hughsax (1 review written)

I unfortunately had to ring customer service at 123 to try to regain control of our domain name from an internet design company who had been managing it for us. We had changed home address since buying the domain name and rightly 123-reg asked us to provide evidence of our previous address and evidence of our new address. After going across town twice to fax the required information (they lost the first lot of faxed information) we were given the runaround for two weeks by staff. On the final phone call I was told that they had the received the information but now the problem was that a phone bill is an invoice and not a bill as it has not been paid????? The assistant became irate when I asked what a 'paid' phone bill looked like. In the end I had to ask for a supervisor, who spoke to his manager who had the sense to accept a BT phone bill as ID and proof of address. In all an unpleasant experience, more painful than pulling teeth.I've transferred the domain now as I don't ever want to deal with these guys again!

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