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“Bad Quality - totally collapsed. ”

Written on: 28/02/2013

We purchased the 8'x6' Polycarbonate Greenhouse in March 2012. We put a concrete base in place for the Greenhouse & my Husband & Son spent a day and a half assembling it. Almost immediately there were problems. There was a lot of condensation but a more worrying problem was that the side panels blew off regularly as did the door and windows every few days! Eventually the whole Greenhouse collapsed. We contacted Waltons as each problem occurred and kept them informed. Waltons responded albeit poorly on one occasion eg one response was we were offered a part to correct the problem! Which part we wondered would fix panels & windows & doors blowing off the Greenhouse regularly? We continued our correspondence with Waltons throughout the weeks/months that followed with details and images etc. Unfortunately we had two very close Family bereavements in August and as a result our responses and attention to e-mails from Waltons was not focused. To compound issues the e-mail from Waltons in October stating they would come and remove the Greenhouse and refund us coincided with an occasion at our home (our daughters wedding) whereby we had to dispose of the collapsed Greenhouse as Waltons response stating they would collect the Greenhouse and refund us had crossed out e-mail to them informing them of the problem. Our hands were tied as the collapsed Greenhouse was all over our garden at that stage and we needed our Garden for the Wedding photos. We sent photos to Waltons clearly showing the collapsed Greenhouse in pieces all over the garden but they refused to refund us at that stage quoting their terms & conditions and stating the goods must be sent back before refund is processed. While we fully understand terms and conditions and the reasons for same we feel Waltons could have been a little more understanding of our situation and more 'flexible' with our case as set out to them. We had informed them at every step of the many problems we had and also sent images of the problems as they occurred and also eventually the pics of the collapsed Greenhouse. We are honest consumers and expected that Waltons would understand out situation but they refused to refund. We then contacted the European Consumer Centre with all the details-they said that it would be up to Walton's to decide. They contacted Waltons who still refused to refund. We were and are still very disappointed and dis-satisfied with the outcome. We are honest consumers and while we do appreciate and understand the reasons for Terms & Conditions we feel Walton's were so very inflexible on this occasion.

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