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“Slow Response. Customer Service not very intuitive”

written by on 27/02/2013

My experience with the retailer is not very good. I bought a Pentax K-5 II through finance and everything went smoothly until I received the Camera (pretty quick delivery!) and to utter bad luck the camera was faulty. First of all the box was not sealed. Secondly I could see a lot of dust and moisture through the viewfinder. I am a novice photographer and going through some online forum, I doubt the dust may be in the mirror, or in the prism. That let me conclude that the camera might be a customer return. I first phoned Pentax and taking their advice I phoned Clifton, only to find that instead of offering a quick speedy return/replacement process, their customer service was deliberately trying to dilute the issue and slow the eventual process in order to try and discourage me with the return and be left with the faulty item and going through the repair service in the near future. This is quite unfortunate and now I have started to believe that apart from Amazon and a handful of large online retailer, buying online is a risky proposition unless you are getting a one in a century deal.