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“Shocking company avoid at all costs”

Written on: 25/02/2013 by ultimateappliances (5 reviews written)

Where do I start?

thefuelcardcompanysupply our fuel cards and we have nothing but problems with them from start to finish. The Diesel Advance is the top up fuel card system which is great, on paper, for newer businesses. However, don't be fooled as thefuelcardcompany will soon start causing you problems. Here are the problems we face EVERY SINGLE DAY:

- You cannot top up at all! I have tried 8 times whilst typing this due to their shoddy system!
- Put £500 on the account and they take duplicate payments so you end up paying 2 lots, and they loose the second amount so its not applied to your account so you have lost £500 and have to have an investigation into the mess before eventually getting the money back!
- The listed fuel card stations do not accept the card so once fueled up and the card is declined, as our drivers have found, be prepared to have threats for the police to be called, humiliation, ID taken so on so forth when trying to do a job.
- Contact their support, what support? We have some useless toe rag called Luke who is yes you guessed it useless...... apparently nobody else has the above problems so they cannot see why we have them (is their attitude) oh wait I see the problem doh!! Useless.

What good is the above when you are trying to top up at 22:30 at night - its now 22:54 and I am still trying!!!!

Stay away from them and use a decent fuel card company!

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