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“Very slow service all round”

Written on: 25/02/2013 by Lizfromsussex (4 reviews written)

I have, on many occasions ordered online from Damart (reluctantly, I must add). Each time items are ordered, these do not arrive within the 10 day timescale and in fact, can take up to 2-3 weeks!! Once you place an online order, there is a brief acknowledgement of your order, once you click on "Place Order" and then no e-mail sent acknowledging the same. Also, after logging on to my account, no trace of the order just placed is seen on there (as is the case with other online companies), so there is no way of seeing at what stage the processing on an order is at!! Also, why is it, on a couple of occasions (and I also notice a past reviewer has also mentioned this), although an item is shown online as being in stock, after waiting 2 weeks, a letter is suddenly received from Damart stating that "due to popular demand, this item is now out of stock and will be expected back in stock shortly". Surely, they can be a bit more professional than this by updating their website as soon as an item sells out, instead of wasting their time and other resources, in sending unnecessary letters out to people.

Also, another annoying thing this company keeps doing, is sending me details of prize draws, in which it is claimed a prize of, for example £50,000 is up for grabs, as I am a very loyal customer. It shows this is completely untrue, as I hardly order from them (due to the above-mentioned reasons) and to me, it is just a ploy to get customers lured in to placing an order with them and most probably there is no prize draw after all at the end of it!!

I am not bothering to order from them again, as the delivery timescale between placing an order and actually receiving an item is unacceptable, as well as in the past, whenever I have had to return an item to Damart, I have to pay high postage charges (even if it is, for example, just a t.shirt or similar light garment).

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