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“Service refused”

Written on: 23/02/2013 by miles957 (1 review written)

My parents visited the Blackpool branch yesterday to buy an investment product and were refused service on the grounds that they did not have an appointment. The place was virtually empty at the time and did not get busier in the half hour that my mother waited there for my father to fetch their car. My parents are in their early 80s, are nobody's fools, and were putting money into the building society, yet were turned way. The website says "pop into your local branch". Even if there was an appointment rule, would it have done any harm to waive it at a quiet time? Disgusting

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