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“Valliant Warranty”

Written on: 21/02/2013 by paulojelay (0 reviews written)

I bought a Valliant regular boiler and controls December 2012 because of the 5 year Valliant warrnty advertised. Immediately after the installation, the gas engineer called Valliant to register the warranty in front of me. 10 days later (just before the deadline to register the warranty) I called valliant to ensure it had beem registered to be told the engineer hadn't registered it. I registered it again on-line as instructed. A month later I still had no confirmation. After a breakdown and 2 engineer no-shows I had to threaten to take legal action unless the 5 year warranty confirmation is sent. The engineer who did come out wrongly diagnosed my new port vavle to be faulty, when the problem was with a wrong setting on the valliant control. 2 months after installation, still no warranty. I've had to report them tp trading standards & BBC's Watchdog.

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