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“Total lack of care!”

written by on 21/02/2013

I ordered a Hope bottom bracket on 30th Jan.
Waited for a week. Nothing.
Called The Bike Outlet.
Received a few grunts and was asked what colour I had ordered, not my name or address!
Told that they were waiting for supplier to deliver parts!
Ok I thought! There's been some bad weather. I can wait a bit longer!
Waited for a second week. Nothing.
Called The Bike Outlet.
Much the same response. So I explained my predicament in more detail.
Told the part would be arriving by the weekend (two days time).
Ok I thought! What's two more days? I can wait a bit longer!
Waited a third week. Nothing.
Called The Bike Outlet.
After explaining the situation in great detail, questioning why The Bike Outlet had been accruing interest on my £60 for three weeks. Was told that Hope were not sending them any more stock because The Bike Outlet were selling the parts "too cheap!"
So I thought I'd check.
In stock. All colours. The website claims!
So I asked for a refund.
As of this morning (21st Feb) surprise, surprise no refund.
In conclusion I wouldn't go near The Bike Outlet again with a barge pole.

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