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“They take your money then increase fares”

Written on: 17/02/2013

Paid for flights on internet to Budepest for 3 people. Paid by Paypal instantly email received waiting for airline to confirm booking at 17.45 hrs. Email stated that it usually only takes a couple of hours. Next day at 2002hrs. Then 26hours later they inform me of a fare increase. Having made hotel bookings etc I had to except higher charge which appears to have happened to others and standard proceedure it might appear. Leaves a bad taste in ones stomach and I would certainly never deal with them again. Staff contacted by telephone at expensive rates not easy to deal with and didn't care. Money already taken and extra cost had to be dealt with seperately as money could not be refunded. Waste of time contacting customer services as they replied to my complaint email with another email asking me to rate how they had dealt with my complaint before they had even actioned anything. Learnt a lesson should have read your reviews first.

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