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“Unlock Failed - No Reply or Refund”

Written on: 16/02/2013

Don't touch them with a bargepole you'll lose your money. I wanted to unlock a Nokia N8 so paid £35 but instead of an unlock code they e-mailed a convoluted 4 step unlocking cable procedure. This entailed downloading an application and some driver software for USB connection. I followed the instructions exactly but couldn't get past step 2 as an error message popped so it wouldn't connect to the phone. Their website says to contact them if any problems occur (only via e-mail) and also that they will refund if the unlock fails minus £10 'admin charge'. I sent 2 messages via their website and a 3rd replying to their original e-mail outlying the problem and requesting a refund but they didn't even have the courtesy to reply. Eventually I managed to find a local electronics shop who supplied a simple code which unlocked the phone for just £18. Kicking myself for trusting the reviews I did read (if indeed they are genuine) so don't make the same mistake.

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