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“Omg!! Manager is so rude never again”

Written on: 14/02/2013 by Lilymai (1 review written)

Poor service , time , lack of manners from staff eg, manager, cold food
Iv never been to a restaurant where iv felt so uncomfortable , we were given are seats straight away which wa good as we had 9 children in Our party ! We waited 30 mins before anyone came to out table to ask us for drinks and food after taking out order we then waited another 20 mins before we got our drinks then another 15 for food I don't understand why it took that long when food was cold the chip that every one has had gone dry and old looking no heat except from the hot plate they were sat under ! Disgusting , unexspectable , when complained about the chips the manager said she would get us some more even thou the rest of our dinner is sat their going cold when she bought the chip 10 min later I then said that the rest of the food has gone cold so as she left are freshly cooked chips on the table in a spare bowl she took are Gammon meals away and was then say waiting for the rest of meal again when they could of brought the meal out fresh instead of in parts I'm very disappointed it took 45 min before I decided to get up and find a waitress again to clear the tables then another 25 min for the children's dessert ; ice cream to come which was just a shambles with pictures to prove , staff were slow, poor , rude an was more interested about chatting that they didn't realised that we were waitin for the bill , I didn't tip any one I think I had 3 different people serve out table their was no please thanks you or checks at are table to ask if food was ok when I come for a meal I expect good hot food excellent service and a smile !! Very disappointed I I was a mystery shopper I would have gave u a 0 ...... Plus I think you need to rethink your manager t the kidlington harvester it was her that served me mostly with rudeness ,

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